User Support

For questions regarding TOMS or for additional assistance:

• LEA CAASPP and LEA ELPAC coordinators should contact their LEA Success Agent, preferably by email. LEA CAASPP and LEA ELPAC coordinators can also contact CalTAC by phone at 800-955-2954 with basic questions.
  • Refer to the California Outreach web page for all support options.
  • Refer to the Success Agent Lookup web page to look up the name and contact information for the LEA’s assigned representative. LEA CAASPP and LEA ELPAC coordinators can still use the chat function linked on the CAASPP website or the ELPAC website to reach out for support.
  • Refer to the California Technical Assistance Center (CalTAC) web page for the types of issues that are addressed by CalTAC directly.
• CAASPP test site coordinators and site ELPAC coordinators should contact their LEA CAASPP or LEA ELPAC coordinator for assistance.
• Test administrators, test examiners, and other school personnel should contact their CAASPP test site coordinator or site ELPAC coordinator.